We are a company specializing in helping victims of binary options and other related scams. We help claimants explain the incident to the bank or credit card company so they fully understand what happened. Some banks are unaware of binary trading and do not want to listen to claims. We help in this situation. If you are not yet seeking third-party help, here are some steps you can take on your own:
The first thing to do is to write down everything you can. This includes brokers or SSPs, terms and conditions, copies of any email/Skype/live chat messages you've had with them, deposit confirmations, turnover requirements for bonuses and trading history. No matter what you do next, this information will be required for satisfaction. What you do next will depend on the type of scam you fell victim to.
The broker is not allowing me to withdraw funds. Contact your broker and try to find out why he is not allowing you to withdraw funds. The most common reason is the failure to send proper identification documents, which is required by international law and is easy to fix. The next most pressing reason why withdrawals are not allowed is the bonus conditions and wagering requirements. If you haven't met the terms and conditions, you won't be able to make any form of withdrawal, which is why you want to keep track of all your trading volume and turnover. If you didn't accept the bonus in the first place, your documentation will help you prove it. A good broker will try to solve your problems, while a suspect one will cheat you.
The broker keeps misleading me. If your broker is unwilling to address your concerns, the next best way to get satisfaction is to let the community know what's going on. After all, the squeaky wheel is being greased. You can do this by posting complaints with details on the forums. When you do, inform the broker and send them the link. They may not care, what is the sign of suspicious brokers, but if it is about reliable brokers, they will want to solve your problems, to avoid the bad spread. When publishing complaints give as much detail as possible, just stating that the broker cheated you is not enough, evidence of fraud is what brings results.
The broker won't help, now what? At this time the chances of this, that you have been deceived, and not only suffer from miscommunication, are quite high. If you can not get satisfactory brokers, you have to take more drastic measures. If you made a good reputation, then you can call the card and return the load. Inform them that the initial was not unfair and that the company does not correspond to your contact requests to get the best results. Times Of Israel informed that the victim of deception was able to get a full turnaround after contacting the financial institution, which processed the payment of brokers. They withheld payments until the broker settled the claim.
It's time to call in the big guns. The great thing about the expansion of binary options regulation is that there is an alternative for many traders who believe they have been scammed - you can contact the regulator. This can be a challenge in some cases, as many brokers are located outside the country and hide behind holding companies and virtual offices, so be sure to do your homework. If the broker is regulated, contact the agency that oversees it; if it is not regulated, contact the agency that oversees financial regulation in your country. If the broker is regulated, he or she will have to handle your case to the satisfaction of all parties in order to remain compliant. If they are not regulated, you can at least be assured that it will be harder for them to defraud more people from your country. In the best case scenario, cooperation between regulators can get the broker shut down for fraud.
Be persistent. Suspicious brokers like to hire people who are good at fending off questions and complaints, don't accept what they tell you. It may take some time, but eventually you will talk to the right person or persons and your case will be handled. What's most likely is that the combination of your contact requests, forum complaints and allegations to regulators will add up - the broker will give you your money back to avoid much more trouble.